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Effective date: December 20, 2024
To make our data collection practices easier to understand, you will notice we have provided some quick links and brief summaries of our Privacy Policy. Please be sure to read our entire Privacy Policy to fully understand our practices and how we handle your information. These summaries are not meant to be a substitute for our Privacy Policy
We know privacy is important to you. We encourage you to read this Privacy Policy to understand the information we collect, how we use it, and the choices available to you.
understand the information we collect, how we use it, and the choices available to you.
This Privacy Policy applies to the information we collect about you in the course of our business, including through Transom Post OpCo, LLC dba Bose Professional websites and online forums, products, mobile applications, services, marketing activities, research and other online or offline offerings operated by or on behalf of Bose Professional. We refer to these products, services, and offerings collectively as the “Services.”
By using the Services, you agree to this Privacy Policy and that we may process, transfer, and store your information in the United States.
When we use the terms “Bose Professional,” “we,” or “us” in this Privacy Policy, we’re referring to the Bose Professional family of companies, which means Transom Post OpCo, LLC dba Bose Professional and its affiliated entities under common ownership and control. Your information is controlled by one of these entities. The list of our Data Controllers can be found in our “Bose Professional contact information” section below.
The information we collect about you depends on the Services you use, how you use them, and the information you provide to us.
We collect information in three main ways: (1) information you provide directly to us; (2) information we collect automatically through technology when you use the Services; and (3) information we collect from other sources.
When you use our Services, you may provide certain information to us. For example, we collect information directly from you when you post comments, photos, or videos to the Services, participate in Bose Professional surveys or research, use our ControlSpace Accelerator (which is available on our website), or communicate and interact with us.
Some of the most common categories of information we collect directly from you include:
Contact information, such as name, address, telephone number and email address.
Account information, such as your login.
Customer service interaction information, such as messages submitted to us through online forms or email, and summaries or voice or video recordings of interactions with our customer service personnel.
Information you provide in connection with surveys and sweepstakes, such as your interests, preferences, demographic data (e.g., gender), photos and videos, and information needed for you to participate and for us to fulfill your prize or participation incentives (if any).
Employment application information. If you are applying for a job with Bose Professional, we may collect information such as contact information, background information, and employment qualifications and history.
When you use our Services, we may automatically collect certain information. We use a variety of third-party technologies, including cookies and similar tools, to assist in collecting this information. Please refer to our Cookies Notice and “Online Analytics and Advertising” section below for further information.
Some of the information we automatically collect when you use our Services includes:
Information about your access to and use of Bose Professional websites and emails, (Network & Device information) such as your IP address, browser language, the state or country from which you accessed the Services, software and hardware attributes (including device IDs, operating system, and browser type), referring and exit URLs, the links you click and files you download, pages viewed and the order of those pages, the amount of time spent on particular pages, the terms you use in searches on our websites, the date and time you accessed our websites or opened our emails, and other similar information.
Information about your use of Bose Professional products, mobile applications, and other software, (Product information) including:
Information about your Bose Professional product or software, such as your product’s serial number, operating system version, MAC address, software version, battery life, error logs, system updates, and the name you assigned to your product or project. If you use our ControlSpace Accelerator, we will collect information about how you configure your products.
Information about the devices and network you connect to your Bose Professional product or software, such as your Internet connection type and service provider, IP address, SSID, wireless connection quality/signal strength, error logs, unique identifiers associated with the computer, tablet, or mobile device used with your Bose Professional product or software, and its device operating system and browser type.
We may receive information about you from other sources, such as business partners, marketers, researchers, analysts, social network services, and other third parties to help us supplement our records.
If you access our Services through a third-party website, application, or social media platform (such as Amazon Alexa, Google Assistant, or Facebook), we may receive information about you from that third-party site, application, or platform, depending on the third-party’s data practices and your settings (for example, your name, username, email address, and comments or content you post). Bose Professional is not responsible for the content or practices of third-party websites, applications, or platforms. We urge you to read the privacy and security policies of any third-party websites, applications, or social media platforms you choose to use.
Certain features of our Services make it possible for you to post comments, photos, or other content publicly with other users, such as a Bose Professional forum or a social networking site. Any information that you submit through these features is not confidential, and Bose Professional may use it for any purpose (including in testimonials or other marketing materials). For example, if you submit a product review on one of our sites, we may display your review (along with the name you provide, if any) on other Bose Professional websites, and on third-party websites. Any information you post openly in these ways will be available to the public at large and potentially accessible through third-party search engines. Accordingly, please take care when using these features.
We may de-identify information we collect so the information cannot reasonably identify you or your device, or we may collect information that is already in de-identified form. Our use and disclosure of de-identified information is not subject to any restrictions under this Privacy Policy, and we may use and disclose it to others for any purpose, without limitation.
We collect information through cookies and other similar technologies, including when you visit our websites and use our applications. Please see our Cookies Notice to learn more.
On some portions of our website, we also use technology service platforms that help us better understand your experience using our Services. These providers use cookies and other technology to collect data on your behavior and use of the Services. These providers can collect IP addresses, device information, location, and information related to how you interact with our Services (how long you stay on a page or what links you interact with). Where such session analytics are used, any information input into the services during your session may be captured.
We may use third-party analytics services on our Services (e.g., Google Analytics, Adobe Analytics). These service providers may set and access their own cookies, pixel tags, and similar technologies on our Services and on third-party services to collect information that can be used to track users over time and across services. These analytics services help us understand how users arrive at and use our Services.
If you do not want Google Analytics to collect and use information about your use of our websites, then you can install an opt-out in your web browser. You also may opt-out from Google Analytics for Display Advertising or the Google Display Network by using Google’s Ads Settings.
To learn more about Adobe’s privacy practices and to make choices regarding their tracking activities, please visit Adobe’s website.
Bose Professional strives to provide you with relevant, value-added content in our online advertisements. We do not serve third-party advertisements to you while using our Services. However, we do work with online analytics and advertising partners to: (1) better understand the use of our Services so that we can improve our Services; and (2) deliver Bose Professional advertisements that are more tailored to you both on our Services and on third-party Services.
Our partners may also place cookies, pixel tags and similar technologies on many online services, including ours. They use these technologies to collect information about your activities on these services in order to deliver you more relevant advertising. For example, they may use the information they collect from their cookies on our Services to identify Bose Professional products and services you might be interested in and to recognize your device so they can show you relevant Bose Professional advertisements while you are using our Services and other services. Additionally, we sometimes provide basic information we collect (such as email addresses) to service providers, who may “match” this information in de-identified form to cookies, mobile ad identifiers, and other proprietary IDs, in order to provide you with more relevant ads when you visit other online services.
You can learn about how to opt out of receiving personalized online advertisements from our advertising partners by following the instructions in the “Your rights and choices” section below, and through our Cookies Notice in the “Cookie management” section.
Bose Professional may use the information we collect in the following ways:
To provide the services you have requested, such as provide subscriptions, offer customer support, provide our ControlSpace Accelerator, or integrate with streaming services you select.
To communicate with you, for example, keeping you posted on product/software updates, and changes to our terms, conditions, and policies.
For marketing and advertising purposes, including providing you with the latest product announcements, promotions, and information about upcoming events.
To personalize your experience and customize the Services, such as delivering relevant content.
To improve our Services, including bug detection and error reporting, to understand how users interact with our Services and advertisements, improve usability and effectiveness of our products, perform research and analytics, and to test and create new products, features, and services.
For our business operations, including reviewing and processing employment applications, and for security, fraud prevention, and legal compliance, such as detecting security incidents and protecting against malicious, deceptive, fraudulent, or illegal activity.
To recognize a user across multiple touchpoints. Sometimes, we or our service providers may use the information we collect (for example, username, IP address, and unique device identifiers) to try to identify the same unique user across multiple Bose Professional Services, personal devices (such as smartphones, tablets), and browsers (such as Safari and Chrome), to create a single record for the user. This helps us to better understand your needs and preferences, and provide you with a more seamless and personalized experience across these different touchpoints.
Other purposes for which we seek your consent. We may also use your information for a specific purpose that we communicate to you. We will ask for your consent to process your information for such purpose in accordance with applicable legal requirements.
The laws in some jurisdictions require companies to tell you about the legal grounds they rely on to process your information. Our legal bases for processing your information as described in this Privacy Policy are as follows:
For the purposes discussed in this Privacy Policy, we may combine the information that we collect through the Services with information that we receive from other sources, both online and offline, and use such combined information in accordance with this Privacy Policy.
Bose Professional may disclose your information in the following ways:
We may disclose information within the Bose Professional family of companies to deliver the Services, operate our business, and enhance our Services and your customer experience.
Information Disclosed: Contact information; Customer Service information; Account information; Survey and Sweepstakes information; Employment information; Network & Device information; Product information; and Inferences.
We use select third-party vendors to help us provide our Services and operate our business, and we may provide access to or disclose your information to these vendors. They provide a variety of services to us, including customer service, sales and marketing, product design and development, data storage, security, fraud prevention, research, and legal services. These service providers are permitted to access and use your information for purposes of performing services for Bose Professional or to comply with applicable legal requirements.
As discussed in the Online advertising section above, and as further provided in our Cookies Notice, we may share certain information about you with our online advertising partners to assist in our online advertising and measurement activities.
Information Disclosed: Contact information; Customer Service information; Account information; Survey and Sweepstakes information; Network & Device information; Product information; and Inferences.
When you initiate a connection with a third-party platform, website, application, or service through our Services, we will disclose information about you that is required to enable delivery of the third-party content or service. If you choose to initiate these connections, you agree that the third-party’s policies and terms, and not Bose Professional’s, govern your use of those third-party platforms, websites, applications, and services. We urge you to read the privacy and security policies of these third parties.
We may disclose the information we collect about you if required to do so by law or in a good faith belief that such disclosure is reasonably necessary to: (a) comply with legal process (for example, a subpoena or court order); (b) enforce our terms of service or sale, this Privacy Policy, or other contracts with you, including investigation of potential violations; (c) respond to claims that any content violates the rights of third parties; or (d) protect the rights, property, or personal safety of Bose Professional or others.
As we continue to develop our business, we may engage in transactions with other companies regarding the purchase or sale of a business. We may disclose your information as part of, or in contemplation of, such transactions. If a portion or all of Bose Professional’s assets are transferred to a third party in connection with such transactions, your information may be among the transferred assets.
Our Services are intended for general audiences and are not directed at children. If we become aware that we have collected data without legally valid parental consent from children under an age where such consent is required, we will take reasonable steps to delete it as soon as possible.
We are committed to protecting your information. We use a variety of technical, physical, and organizational security measures designed to protect against unauthorized access, alteration, disclosure, or destruction of information. However, no security measures are perfect or impenetrable. As such, we cannot guarantee the security of your information.
We regularly monitor our Services for possible vulnerabilities and attacks. If you have any concerns about the security of our Services, please contact us as detailed in the “Bose Professional contact information” section below so they may be addressed and resolved in a timely and effective manner.
We retain information for different periods of time depending on the purposes for which we collect and use it, as described in this Privacy Policy. We will delete or de-identify information when it is no longer needed to fulfill these purposes unless a longer retention period is required to comply with applicable laws. There may be technical or other operational reasons where we are unable to fully delete or de-identify your information. Where this is the case, we will take reasonable measures to prevent further processing your information.
When you interact with our Services, we may use, or authorize third-party partners and service providers to use, cookies, web beacons and similar technologies to improve your experience with us. For more information regarding how we use these technologies, please see the section titled “Cookies and similar technologies.” Our sharing of your personal information in this way may constitute “selling,” or “sharing,” under applicable U.S. state privacy laws. The term “sale” may include sharing personal information for monetary or other valuable consideration under applicable U.S. state privacy law.
To the extent this is considered “selling,” or “sharing” in the preceding 12 months, we have sold or shared the following categories of personal information for the purpose of showing you ads about our Services and products and to better understand how you use our Services:
To exercise the right to opt-out, you (or your authorized representative) may submit a request to us by clicking on the “Do Not Sell or Share My Personal Information ” link below. You do not need to create an account with us to exercise your opt-out rights.
In addition, some browsers offer you the ability to opt-out of the sharing of your personal information by turning on a Global Privacy Control. You can turn on a Global Privacy Control in your web browser or browser extension or by visiting https://globalprivacycontrol.org/. Please see the California Privacy Protection Agency’s website at https://oag.ca.gov/privacy/ccpa for more information on valid Global Privacy Controls. At this time, we endeavor to respond to browser-based opt-out signals sent through the Global Privacy Control.
We operate globally and may transfer, store, and/or process your information to or with other entities within the Bose Professional family of companies or other third parties such as trusted service providers and partners in locations around the world (including the United States) for the purposes described in this Privacy Policy. Wherever your information is transferred, stored or processed by us, we take reasonable steps to protect your information in accordance with this Privacy Policy and applicable laws
You may opt-out of receiving future communications from us any time Bose Professional requests your personal information. You can opt-out by using the unsubscribe process at the bottom of the email or by emailing us at privacyandsecurity@boseprofessional.com with “unsubscribe” in the subject line. We will use commercially reasonable efforts to process such request in a timely manner.
You may have certain rights relating to your personal information subject to local data protection laws. Depending on where you live and subject to certain exceptions, you may have the following rights:
To exercise your rights described above, please submit a verifiable consumer request to Bose Professional by emailing us at privacyandsecurity@boseprofessional.com or calling us at 1-888-278-5033.
Only you, or a person that you authorize to act on your behalf, may make a verifiable consumer request related to your personal information. If you are making a request on behalf of another person, you must provide written legal documentation that you are authorized to act on behalf of that individual. The verifiable consumer request must:
We may not be able to fulfill your request or provide you with personal information if we cannot verify your identity or authority to make the request and confirm the personal information that relates to you. To verify your identity, we may request up to three pieces of personal information about you, and we reserve the right to take additional steps as necessary to verify your identity if we have reason to believe a request is fraudulent. If you do not agree with how we responded to your request, you may ask us to review our decision by contacting us through the above noted methods.
Bose Professional endeavors to respond to a verifiable consumer request within 30 to 45 days of its receipt depending on where you are located. If we require more time, we will inform you of the reason and extension period in writing. Bose Professional will deliver the written response by mail or electronically, at your option. Any response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, Bose Professional will select a format to provide your personal information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
Personal information you provide directly to Bose Professionals is processed in the United States. If you live outside of the United States, data protection laws in the United States are likely different from those of your home country. When you submit your personal information to us, you acknowledge that your personal information will be processed in the United States in accordance with this Privacy Policy. If we transfer personal information from the European Economic Area, Switzerland, or the United Kingdom or as part of an onward transfer to one of our service providers or affiliates, we will transfer the personal information to parties that provide appropriate safeguards for your personal information using an approved and valid personal information transfer mechanism, such as the European Union’s Standard Contractual Clauses or the United Kingdom’s International Data Transfer Agreement. If you want more information about how we transfer personal information, you may contact us using the information provided at the end of this Privacy Policy.
From time to time we may change or update this Privacy Policy to reflect changes in the law, our data collection and use practices, the features of our Services, or advances in technology. You should review the Privacy Policy periodically, and you can know if the Privacy Policy has changed since the last time you reviewed it by checking the “Effective date” at the beginning of the document. By continuing to use the Services, you are confirming that you have read and understood the latest version of this Privacy Policy. If we make material changes to the Policy, we will provide notice through our Services, or by other means, to provide you the opportunity to review the changes before they become effective, in accordance with applicable legal requirements.
If you wish to contact us or have any questions about or complaints in relation to this Privacy Policy, please email us at privacyandsecurity@boseprofessional.com or visit our Contact us page for additional Bose Professional contact information.
You may also contact us in regard to data protection using the email address above or by postal mail at the following address:
Bose ProfessionalAttn: Data Protection117 South Street, Hopkinton, MA 01748
A data controller is a Bose Professional entity that is primarily responsible for the information collected and used within the scope of this Privacy Policy. The Bose Professional data controller responsible for your information outside China is:
