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Bose is recalling all FreeSpace DS 40F in-ceiling/flush-mounted loudspeakers manufactured prior to August 13, 2018. During installation and use, the mounting anchors on these loudspeakers can break, which could cause the loudspeakers to fall and result in serious injury. To date, we have received notice of 29 loudspeakers falling from their installed locations and one report of an injury.
Bose is also requiring the installation of safety cables for certain Bose loudspeakers, including DS 40F, that are installed in commercial cooking environments. This now also includes previously installed loudspeakers. When exposed to cooking oil or cooking oil fumes, the mounting components on these loudspeakers can break, which could cause the loudspeakers to fall and result in serious injury. To date, we have received notice of five loudspeakers falling from their installed locations and one report of an injury.
If you are a direct Bose reseller or distributor, please select from the options below. If you do not purchase loudspeakers directly from Bose, please contact your Bose reseller for more information.
Requests for Replacement Product, Safety Cables or Compensation: BoseBMSsafety.com/claim
Direct Reseller (Subsidiary Country) Letter 1LIndirect/Tier 2 Reseller Letter 3LEnd User Letter 4LAffected Product SKU List 6AUPDATE: October 10, 2019 – New EdgeMax SKUsUPDATE: February 20, 2020 – New FreeSpace 3 SKUs
For Resellers 1FFor End Users 2F
Safety Cable Installation GuideFreeSpace DS 40F Uninstallation Guide
Return Shipping FormDS40.recall@boseprofessional.com
Contact a Bose Pro sales representative